Question 1

Do I need to be home?

Accepted Answer

No. As long as we have safe access to your garden, you don't need to be present.

Question 2

What happens to the waste?

Accepted Answer

We collect and securely bag the waste before placing it in your household general waste bin, where permitted by local council rules.

Question 3

How often will you visit?

Accepted Answer

Choose weekly or fortnightly scheduled cleaning, or request a one-off Friday appointment.

Question 4

Do you remove cat waste?

Accepted Answer

Yes. We also offer outdoor cat waste removal from accessible garden areas.

Question 5

What if my garden has a lot of waste?

Accepted Answer

We may need to provide a separate initial clearance quote before regular cleaning begins.

Question 6

Can I join if my area isn't covered yet?

Accepted Answer

Yes. Join our free waiting list and we'll contact you when a suitable local route becomes available.

Question 7

Can I cancel my subscription?

Accepted Answer

Customers can request cancellation in accordance with the subscription terms supplied before purchase. Online subscription management will be available once payments are switched on.

Question 8

Do you work in bad weather?

Accepted Answer

We aim to operate year-round where conditions are safe. If severe weather prevents a visit, we'll contact you to rearrange it in line with our service terms.

Question 9

How do I contact Scoop Dogg?

Accepted Answer

Message us on WhatsApp at +44 7557 020748.

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Frequently asked questions