DRAFT — this policy must be reviewed and completed by the business owner (and ideally a legal adviser) before launch.
This policy explains how Scoop Dogg ("we", "us") uses personal information when you contact us, join our waiting list, book a clean or subscribe to a plan.
Information we collect
Your name, email address, telephone number, service address and postcode, details about your pets and garden, garden access instructions, and anything else you choose to tell us.
Why we use it
- To respond to enquiries and booking requests.
- To manage the waiting list and contact you when a cleaning route launches in your area.
- To schedule and carry out garden visits.
- To manage subscriptions and billing.
- To send marketing messages, only if you have opted in. You can opt out at any time.
Payments
Card payments, when available, are processed by a third-party payment provider. We do not store your full card details.
Data retention
[Owner to confirm] We keep waiting-list details until you ask us to remove them or for a reasonable period if a route does not launch. Customer records are kept for as long as needed for the service and for legal and accounting requirements.
Your rights
Under UK data protection law you can ask to access, correct or delete your data, or object to its use. Contact us on WhatsApp at +44 7557 020748.
Security
Records are stored in a secure database that is only accessible to authorised Scoop Dogg administrators.
Who we are
[Owner to add trading name, contact details and any ICO registration.]